Billing help & support

What it does

Most questions are answered in Buddy’s Help & support tab inside the app. The Support page handles privacy and account-deletion requests.

Different problems need different answers: an empty result, an unavailable provider, a used-up allowance and a failed request each look different on screen.

How it works

1. An empty result usually means the analysis found nothing worth showing. That is a valid outcome, and no credits are charged.
2. A failed generation shows an error and releases its credits. Check Usage to confirm.
3. If a save or alert fails, check your plan’s limit and the destination list before retrying.
4. Confirming your sign-up email signs you straight in. For sign-in problems, use Forgot password and check the link before it expires.
5. Report persistent problems with the page, the time and the error text. A screenshot with personal details removed helps.

Why it helps

• Most issues are sorted on the spot without waiting for an email reply.

What you’ll see

Plan & credits

Your plan, credits, Cancel, and Payment method & invoices.

Usage & billing

Every credit used, released or reserved, and invoices.

Account deletion

A separate request from cancelling a subscription.

Cookies

Only essential cookies, the ones that keep you signed in and the app working, so there is no cookie banner.

Costs & limits

• Support is free on every plan.

Never send passwords, card details, seed phrases or wallet keys to support. Removing local data does not cancel a subscription.