How can we help?
Quick answers first. If they do not solve it, Help & support below gets a person involved.
How do today’s top-rated gems & trades work?Getting started
Swipe right (or tap ✓) to open the card’s options: Save to library, Read full analysis (its credit cost shows first) or Chart. Swipe left (or ✕) to pass. Back undoes a pass. Swiping is free.
Each section (Micro gems, Low-cap gems, Trades, Spot buys) gets new top-rated cards every morning at 7:00 and more at 18:00 (UK time, shown in your local time). Only cards scoring 70+ are shown: a quiet day shows fewer cards, never padding. A coin shown on a recent day can return marked Still strong when its current read is still 70+.
High scores are rare on purpose: at most 5 cards at 90+ per section a day, at fixed spots in the day: the section’s strongest cards of the day (four in the morning, one in the evening). Every other card is a random mix of the day’s 70s and 80s. Scores are relative quality, not a probability.
Daily swipes are counted per section, so each of the four sections has its own limit: Pro 10, Max 20, Ultra unlimited, trial unlimited. Reaching the limit in one section never closes another. They reset each morning and never use credits.
Add to home screenGetting started
iPhone: Safari → Share → Add to Home Screen
Android: Chrome menu → Install app / Add to Home screen
What is the Get started checklist?Getting started
During the trial, Home shows 8 steps: swipe today’s top-rated gems; turn on your morning top-rated alert; open a full report on any top-rated card; set a price alert; swipe today’s trade setups; chart any coin and see its levels; check the Market Pulse and generate a market report; add a holding to your Portfolio.
Each step ticks off when you do it anywhere in the app and has a Show me how demo. You can hide the checklist at any time.
What happens when I press Generate?Getting started
Generate runs a fresh analysis on live data and saves it to your Library. The credit cost is on the button before anything runs.
If nothing has changed since your last report or there is not enough data, the credits are released and you are told why.
You can leave the page while it runs. Reopening a finished report is free.
What does the score mean?Reports & scores
The score ranks how this setup compares with everything scanned: 75+ strong (90+ is a rare top-rated score), 60–74 worth a look, 45–59 speculative, below that weak. Every surface uses this one table.
It is relative quality, not a probability of profit and not a recommendation.
Scored on the same scale as today's top-rated — 90+ means one of today's top 5 in this category. A coin you analyse yourself uses the same scale.
Micro gems use the same tiers but always read Risk: Extreme. Micro caps are extremely high risk — most fall in value. The score ranks quality within this class, not the odds of a gain.
What are the buy, sell / trim and invalidation zones?Reports & scores
Spot Buys and Trades show zones and levels drawn from market structure. Invalidation is the level where the idea no longer makes sense.
Micro and low-cap gem reports show support, resistance and market structure instead of buy or trim zones.
When no clear structure exists the report says WAIT rather than inventing a zone. CryptoBuddy never places orders.
What does "tracking live" mean?Reports & scores
Every generated idea is recorded and checked against what the market then does.
While the sample is small it reads "tracking live" instead of a hit rate. Past results never guarantee future ones.
Suggested Trades: Win = reached the first target before the stop. Loss = stop first. A target and stop inside the same finest price candle (re-read down to 1-minute candles where available) is ambiguous and never a win.
Spot Buys: Win = reached the first trim within 45 days before any daily close below the structure stop (invalidation); intraday wicks ignored. Loss = a daily close below the structure stop (invalidation). Neither by day 45: judged by the day-45 return.
Gems: Win = reached the first trim within 90 days before two daily closes in a row below invalidation. Loss = two consecutive daily closes below invalidation. Neither by day 90: judged by the day-90 return.
Micro Gems: Win = reached the first trim at any point within 90 days, whatever happened before it. Otherwise judged by the day-90 return.
Spot Buys, Gems and Micro Gems stay “tracking” until one of these rules fires or the window ends, and every result shows the biggest drop from the publication price along the way.
How do Buddy Credits work?Credits & billing
Plans include monthly credits. Pro: analyse up to 100 coins a month. Max: analyse up to 250 coins a month. Ultra: analyse up to 500 coins a month per capacity step (+500 credits a month for every +$200). That is 1 credit per coin analysis, 2 per full market report. The trial includes 25. Monthly credits reset at renewal and never roll over.
Top-ups are $0.50 per credit, from 20 to 1,000 credits ($10 to $500). Top-up credits never expire and are used after monthly credits.
When your plan begins, you get its full monthly credits. Unused trial credits do not carry over; purchased top-up credits never expire and always carry.
Browsing, swiping, saving and reopening reports are free. A single-token analysis is 1 credit.
I was charged credits for a failed reportCredits & billing
Failed, empty and nothing-new results release their credits automatically. Usage shows every credit used, released or reserved.
Help & support can check your recent runs against those rules in one tap and open a request with the run attached if anything is off.
How do I cancel?Credits & billing
Open Plan & credits, choose Cancel, pick a reason and confirm. It all happens in the app, no email needed.
You keep full access until the end of the period you paid for. Your Library, portfolio and top-ups stay on your account.
Where are my invoices and card details?Credits & billing
Invoices, receipts and card details are in the Stripe billing portal, opened from Plan & credits → Payment method & invoices.
How do Charts work?Getting started
Charts is under Opportunities → Charts. Pick a coin from the Watchlist, Majors or Trending tabs, or search any coin. Candles update live, and you can draw levels, zones and trendlines.
Every coin gets free automatic technical analysis, no credits used: support and resistance zones with how many times price turned there, trendlines, market structure (uptrend, downtrend or range, with the last break of structure) and, for coins of $100M and more, the 200-day moving average.
One Levels dropdown above the chart picks which levels are drawn, one set at a time: Automatic TA, each analysis that fits the coin (Micro gem under $1M, Gem from $1M to $100M, Trade setup and Spot buy from $100M), Portfolio review for a coin you hold, or None. One you have run shows when it was generated; one you have not shows its cost, and its Generate button makes it (Generate trade setup · 1 credit). Its Refresh button (Refresh trade setup) first runs a free check (if nothing has changed it costs nothing), then runs the report again. A chart opened from a report shows that report’s levels; otherwise it opens on your last choice. Press Alert to set a price alert at a level on screen or any price. Share the chart, or Ask Buddy about the coin.
Star a coin to add it to your watchlist (the Watchlist tab) and drag to reorder it: Pro 10, Max 25, Ultra Unlimited coins.
What can Buddy chat answer?Getting started
Buddy explains how CryptoBuddy works, free, and answers market questions from data CryptoBuddy has already fetched, including free reads from today’s top-rated, the market and your portfolio. If it does not have the data, it says so; when fresh research is needed it offers a generation, with the cost shown first.
Plans include a daily number of AI answers (trial 10, Pro 25, Max 50, Ultra Unlimited). Data cards never count towards it.
What does each plan include?Credits & billing
Every plan is the complete product, every tab and engine. Plans differ only in capacity and AI depth.
Pro: Analyse up to 100 coins a month · 10 top-rated micro gems a day · 10 top-rated low-cap gems a day · 10 top-rated spot buys a day · 10 top-rated trades a day · 10 coins on your watchlist · 25 saved research reports · 10 active price alerts · 25 AI chat answers a day · AI depth: Standard.
Max: Analyse up to 250 coins a month · 20 top-rated micro gems a day · 20 top-rated low-cap gems a day · 20 top-rated spot buys a day · 20 top-rated trades a day · 25 coins on your watchlist · 100 saved research reports · 25 active price alerts · 50 AI chat answers a day · AI depth: Deeper.
Ultra: Analyse up to 500 coins a month per capacity step · Unlimited top-rated micro gems a day · Unlimited top-rated low-cap gems a day · Unlimited top-rated spot buys a day · Unlimited top-rated trades a day · Unlimited coins on your watchlist · Unlimited saved research reports · Unlimited price alerts · Unlimited AI chat answers a day · AI depth: Deepest.
1 credit per coin analysis, 2 per full market report.
The 7-day trial is the complete product with 25 Buddy Credits, unlimited top-rated coins a day in each section (micro gems, low-cap gems, spot buys and trades), 5 active price alerts and 10 AI chat answers a day. A card is required and each card can start one free trial.
What notifications and emails will I get?Account
Price alerts you set yourself (active limit: trial 5, Pro 10, Max 25, Ultra Unlimited). After recording a trade, Set alerts at my TP and stop creates them at your own levels.
In the app: the price alerts you set and important account updates (trial ending, billing and credits).
By email: the weekly email every Monday at 09:00 your time (on by default: a read of the market for the week ahead in short sections — Bitcoin and its key levels, liquidity, whales, macro and indicators — plus the top performers among last week’s published top-rated cards), the Friday recap, the morning top-rated alert when today’s top-rated gems & trades are ready at 7:00 UK time and an email when the 18:00 top-rated cards land (both opt-in), up to three trial tips, and account emails 2 days before your trial ends, when a payment fails or when your credits are used up. Every optional email has a one-click unsubscribe and its own switch in Settings → Notifications.
What do the Market scores measure?Reports & scores
Each Market score is a live reading, recomputed from the latest data with every market update (about every 15 minutes) and labelled with when it was last updated. It shows a bullish or bearish lean, and Neutral (47–53) only when the readings genuinely balance. Each reading is measured against its own last 90 days, so a score moves well away from 50 when the data clearly leans and stays near 50 on a genuinely mixed day. Each reading measures the market now: Liquidity reads which side of price holds more liquidation liquidity in the 24h heatmap; Whales reads where large resting orders sit, buy orders below price against sell orders above; Elite wallets reads how long or short tracked public wallets are right now; Macro reads the last 24h of headlines; Indicators reads 1h and 4h momentum and breadth.
The high-timeframe cycle indicators answer a longer-term question: 30 peak-board rows, with charts where public history exists.
Why does a holding show a quick read?Reports & scores
When a coin in your portfolio does not have full data coverage, CryptoBuddy shows a quick read from what is available instead of a full review, and labels it.
How do referral rewards work?Credits & billing
A referral reward is paid only after your friend’s first paid invoice, never at sign-up or during their trial. One free trial per card applies to everyone.
Does CryptoBuddy hold my funds?Account
No. You record your own transactions and holdings are calculated from them. CryptoBuddy never holds keys or moves funds.
Removing a saved idea or stopping tracking never sells anything.
I cannot sign inAccount
Use Forgot password on the sign-in page and check your spam folder.
Sign in with the method you signed up with. Google and email logins are separate accounts.
Confirming your sign-up email signs you straight in. There is no separate sign-in step after it.
Why is there no cookie banner?Account
CryptoBuddy uses only essential cookies: the ones that keep you signed in and the app working. With nothing optional to accept, there is no cookie banner.
A price or score looks wrongTroubleshooting
Every figure shows its source and fetch time under Sources. A report keeps the data it was generated with, so prices move after it.
If it still looks wrong, report it from Help & support with the report open so the item id is attached.
My report is stuck or failedTroubleshooting
Research runs in the background, so you can leave the page. Finished reports land in your Library.
A failed run releases its credits. Check Usage before retrying.
How do I get or delete my data?Account
Open Help & support, choose Account & sign-in and send a request. Data requests are handled by a person within the legal one-month window.
Deleting data does not cancel a subscription. Cancel separately from Plan & credits.
Help & support
Tell me what is going on. Most things are sorted right here in a tap or two.
Or pick a topic24 articles. CryptoBuddy is research and education, never financial advice. Market questions go to Buddy chat inside the app.